Our Policies

Simple. Modern. Elegant. Timeless furniture made for years of use. At Leslie Webb Design, we design and build each piece to enhance your home. Our furniture is built to customer order. We drive to the local lumberyard, pick through stacks of wood to find just the right boards, and bring them back to the shop. The lumber is dimensioned into parts, joined together, shaped, sanded, and finished, all by us, all by hand. We pay utmost attention to the smallest details and have exacting quality standards. We want our customers to be completely satisfied with their purchase. We encourage you to call or email us with any questions you may have. We are happy to provide any information you need. When you place an order, you can expect your furniture to ship within 10 to 12 weeks.

Sustainability

We use only domestic hardwoods that are FSC certified, ensuring the lumber we buy is sustainably harvested. Sustainability is not just about materials for us. Crafting furniture made to last is an inherently green practice. It keeps waste out of landfills and utilizes less energy in its production. We use time tested techniques to join parts together, such as mortise-and-tenon, dovetails, and miters reinforced with splines. When executed properly, these joints are stronger than any mechanical fastener. Though our furniture looks modern, it is built for a lifetime of service utilizing traditional woodworking techniques.

Samples

Do you want to make sure the piece you are ordering is a perfect fit for your home? Wood and fabric samples are available for $10.00 including shipping. Upon return of the samples, $5.00 will be refunded. Please order samples here.

Custom Orders

All of our standard pieces are available in custom sizes, materials, and finishes. We are also more than happy to work with you to create something completely new and original. Due to the extra development involved, lead time on custom orders is usually 3 to 5 weeks longer than standard pieces. Please contact us via email or phone to discuss you custom furniture.

Payment

We accept PayPal, credit cards, personal checks, or cash. For internet orders, full payment is due at purchase. For custom orders, a 50% deposit is due when the order is placed, 25% is due halfway through the project, and the remaining 25% is due upon completion, before the piece has been shipped or delivered.

Sales Tax

We are required to charge sales tax of 8.25% on all orders shipping to a Texas residence.

Shipping/Delivery

Most of our furniture is ready for shipment in 10 to 12 weeks, though production can take longer depending on our backlog. If you live within 30 miles of Austin, Texas, we will contact you to arrange delivery. All other pieces are shipped via UPS, FedEx, or blanket wrap carrier, depending on order size and distance. When you place an order, we will email you with a shipping date estimate. When the piece is near completion, we will contact you again to schedule the exact shipping date. Once your furniture has been shipped, tracking numbers will be emailed to you.

Change/Cancel Order

If you wish to change or cancel an order placed online, you must notify us within 3 days of order placement. Please contact us at 215-704-2595. Custom orders cannot be changed or cancelled.

Returns

Because our furniture is made to order, we only accept returns due to defects or delivery damage. Should this occur, we will repair the damage, replace the piece, or refund the cost of the piece. When your furniture arrives, please inspect it for damage. Should damage have occurred in transit, immediately notify the carrier and us. We will assist you in all claims.

Wood

Please note that wood is a natural product. Even boards from the same tree differ from one another. Slight variations in color and grain pattern from pictures and samples are to be expected.

Questions

Still have questions? Please contact us. We will get back to you as soon as possible.

Thanks for shopping Leslie Webb Design!